Terms of Use

Last updated: December 7, 2025

These Terms of Use ("Terms") constitute a legally binding agreement between you and Flying Raccoon Private Limited ("Raccoon AI," "we," "us," or "our"), a company incorporated in Karnataka, India. These Terms govern your access to and use of our AI agent platform, deployed applications, APIs, and related services (collectively, the "Services").

By using our Services, you agree to these Terms.

1. Overview of Services

Raccoon AI provides an autonomous AI agent platform that executes complex tasks on your behalf. Our Services include AI task execution, third-party connectors, sandbox computing environments, application deployment, team workspaces, API access, multi-agent workflows, and other features that may be introduced over time.

2. Eligibility and Account Registration

2.1 Age and Capacity

You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you are under 18, you may only use the Services with verified parental or guardian consent.

2.2 Account Creation

To use the Services, you must create an account with accurate and complete information. You agree to:

Provide truthful registration information
Maintain the security of your account credentials
Promptly update any changes to your information
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized access

2.3 Organizational Use

If you use the Services on behalf of an organization:

You represent that you have authority to bind that organization to these Terms
"You" refers to both you individually and the organization
The organization is responsible for your compliance with these Terms

If you register with an organizational email domain, your account may be associated with your organization's workspace, and administrators may have visibility into your usage.

3. Acceptable Use

3.1 Permitted Uses

Subject to these Terms, you may use the Services to:

Execute legitimate personal and business tasks
Process and analyze data
Connect authorized third-party services
Deploy applications that comply with these Terms
Access Services through approved APIs

3.2 Prohibited Conduct

You agree NOT to use the Services to:

Illegal Activities:

Violate any applicable law, regulation, or third-party rights
Engage in fraud, money laundering, or financial crimes
Facilitate illegal transactions or activities
Circumvent export controls or sanctions

Harmful Content:

Generate content that is defamatory, threatening, harassing, or abusive
Create or distribute malware, viruses, or malicious code
Produce content that exploits or harms minors
Generate non-consensual intimate imagery or deepfakes
Create content intended to deceive or defraud others

Service Abuse:

Attempt to reverse engineer, decompile, or extract our systems, models, or algorithms
Circumvent rate limits, security measures, or access controls
Interfere with or disrupt the Services or other users' access
Use automated means to access the Services except through approved APIs
Resell, redistribute, or commercially exploit the Services without authorization
Use the Services to develop competing AI products or train competing models

Data Violations:

Process personal data without proper legal basis
Access accounts or data belonging to others without authorization
Scrape, harvest, or collect user information

Spam and Abuse:

Send unsolicited communications through the Services
Use the Services for unauthorized bulk messaging
Manipulate or artificially inflate usage metrics

3.3 Enforcement

We reserve the right to investigate violations and take appropriate action, including:

Warning or suspending your account
Terminating your access without refund
Removing violating content
Reporting illegal activity to authorities
Pursuing legal remedies

4.1 Authorizing Connectors

You may connect third-party services (email, calendar, file storage, code repositories, etc.) to enable our agent to access and act on your data. By connecting a Connector, you:

Grant us permission to access the connected service on your behalf
Represent that you have authority to grant such access
Accept that actions taken through Connectors may be attributed to you by the third-party service

4.2 Connector Data

We access Connector data only when you instruct our agent to do so
We store OAuth tokens to maintain your connections
Connector data is processed in real-time; we do not permanently store third-party data unless you explicitly save it
You may disconnect Connectors at any time through account settings

4.3 Third-Party Terms

Your use of Connectors is subject to the third-party's terms of service. We are not responsible for:

Third-party service availability, accuracy, or functionality
Changes to third-party terms or APIs
Actions taken by third-party services in response to activity from our platform
Data handling by third-party services

5. Deployed Applications

5.1 Application Deployment

The Services may enable you to create and deploy web applications ("Deployed Applications"). When you deploy an application:

Applications are hosted on our infrastructure or third-party hosting services
You may receive a subdomain (e.g., yourapp.raccoonai.tech) or configure a custom domain (availability varies by plan)
Applications remain subject to these Terms
Deployed Applications may display attribution or branding indicating they were created with Raccoon AI; such attribution is a feature of the platform and does not imply our endorsement, sponsorship, or affiliation with your application

5.2 Your Responsibilities as Application Creator

You are solely responsible for your Deployed Applications, including:

All content, functionality, and code within the application
Compliance with applicable laws in all jurisdictions where your application is accessible
Privacy practices and data collection within your application
Providing appropriate terms of service and privacy policies to your application's users
Handling all inquiries, complaints, and support requests from your users
Ensuring your application does not infringe third-party rights

5.3 Our Role

For Deployed Applications, we act solely as an infrastructure provider. We:

Do not review, approve, or endorse application content
Do not control how you operate your application
Are not party to relationships between you and your application's users
Are not responsible for transactions, disputes, or issues arising from your application

5.4 Content Restrictions

Deployed Applications must not:

Contain or distribute illegal content
Violate intellectual property rights
Collect data in violation of privacy laws
Engage in deceptive practices
Distribute malware or malicious code
Violate any provision of these Terms

We may remove or disable Deployed Applications that violate these Terms, without prior notice in cases of severe violations.

6. Content Ownership and Licenses

6.1 Definitions

"Input" means instructions, prompts, files, and data you provide to the Services
"Output" means content, files, code, and results generated by our AI agent in response to your Input
"Your Content" means your Input and Output collectively

6.2 Your Ownership

You retain ownership of your Input. Subject to these Terms and applicable law, we assign to you our rights in Output generated specifically for you.

Important Limitations:

Output may not be unique; similar Input may generate similar Output for other users
We do not guarantee that Output is protectable by intellectual property laws
You are responsible for verifying Output accuracy and legal compliance before use
Our assignment does not extend to underlying models, algorithms, or systems

6.3 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to:

Use Your Content to provide, maintain, and improve the Services
Process Your Content through our systems and third-party providers
Create aggregated, anonymized data from Your Content

For service improvement and AI training purposes, you grant us a perpetual, irrevocable license to use Your Content in aggregated or de-identified form, even after account termination. You may opt out of AI training use by contacting us (see Section 6.5).

6.4 Content Responsibility

You represent and warrant that:

You own or have rights to Your Content
Your Content does not violate these Terms or applicable law
You have obtained necessary permissions for any third-party content
Your Content does not infringe intellectual property rights

You are solely responsible for Your Content and any consequences of using Output.

6.5 AI Training Opt-Out

You may opt out of having Your Content used to train our AI systems by emailing team@raccoonai.tech. Opt-out does not apply to:

Content explicitly submitted as feedback
Content flagged for safety or security review
Data required for abuse prevention

6.6 Feedback

If you provide suggestions, ideas, or feedback about the Services, we may use them without restriction or compensation to you.

7. AI Capabilities and Limitations

7.1 Nature of AI Systems

Our Services utilize artificial intelligence, which is inherently probabilistic. You acknowledge that:

AI may produce errors, inaccuracies, or unexpected results
Output quality depends on Input quality and context
Results may vary between similar requests

7.2 No Guarantees

We do not warrant that:

Output will be accurate, complete, current, or reliable
Output will be suitable for any particular purpose
The Services will meet your specific requirements
Errors or defects will be corrected

7.3 Your Verification Responsibility

You are responsible for:

Reviewing all Output before use
Independently verifying accuracy for important decisions
Obtaining professional advice where appropriate
Not relying solely on AI Output for consequential decisions

7.4 Human Oversight for High-Stakes Decisions

For decisions with significant legal, financial, medical, or personal impact, you should:

Implement appropriate human review
Consult qualified professionals
Not use Output as the sole basis for such decisions

8. Payments and Subscriptions

8.1 Payment Processing

All payments are processed by Lemon Squeezy (https://lemonsqueezy.com/), which acts as the merchant of record for transactions. By making a purchase, you agree to Lemon Squeezy's Terms of Service and Privacy Policy.

We do not store payment card information. Lemon Squeezy handles:

Payment processing and card validation
Tax calculation and collection
Refund processing
Chargeback disputes

8.2 Subscription Plans

Free Tier: Limited access with usage restrictions
Paid Plans: Enhanced features, higher limits, and additional capabilities

Current pricing is available at the pricing page. We reserve the right to modify pricing with 30 days notice to existing subscribers.

8.3 Billing

Subscriptions are billed in advance on a recurring basis (monthly or annual)
Your subscription automatically renews unless cancelled before the renewal date
You may cancel anytime; access continues until the end of your billing period
Failed payments may result in service interruption

8.4 Usage-Based Billing

Custom usage-based billing arrangements are available for qualifying organizations. Contact our sales team at contact sales page or team@raccoonai.tech for details.

8.5 Taxes

Prices exclude applicable taxes (including GST in India). Taxes will be calculated and collected by Lemon Squeezy based on your location.

8.6 Refunds

Payments are generally non-refundable except:

As required by applicable consumer protection law
If we discontinue Services you prepaid for
At our discretion for documented service failures
You can still submit a request for our team to review at team@raccoonai.tech.

8.7 Account Suspension

We may suspend access for:

Failed or declined payments
Unpaid balances exceeding 15 days
Suspected fraudulent activity

9. Referral Program

9.1 Program Overview

Users may earn subscription benefits by referring new users through unique referral codes.

9.2 Referral Benefits

Referred User (New User): Receives 3 days of access at one tier above their base plan (e.g., Free users get Plus-tier access)
Referrer (Existing User): Receives 3 days added to their bonus period at one tier above their current plan
Maximum Accumulated Bonus: 365 days total

Benefits are applied automatically upon successful referral validation.

9.3 Referral Rules

Referred users must sign up using the Referrer's unique login link.
Self-referrals and duplicate accounts are prohibited
Fraudulent or manipulated referrals will result in forfeiture of benefits and potential account termination
Referral benefits cannot be exchanged for cash or transferred
We reserve the right to modify, suspend, or terminate the referral program at any time without prior notice

10. Team Plans

10.1 Team Structure

Team Plans enable organizations to manage multiple users under a shared workspace.

Roles:

Owner: Full administrative control, billing management, data access
Administrator: User management, usage monitoring, limited billing access
Member: Standard access within team workspace

10.2 Team Data

Team Owners and Administrators may have visibility into members' usage and content within the workspace
Individual members should not have expectation of privacy from their organization's administrators
Team content and usage data may be accessed, exported, or deleted by Team Owners

10.3 Member Responsibilities

Team Members must:

Comply with their organization's policies
Use the Services appropriately within organizational context
Direct data-related requests to their Team Owner or Administrator

10.4 Organizational Control

The organization that establishes the Team Plan determines:

Member access and permissions
Data retention and handling within the team
Acceptable use policies for members

11. API Access

11.1 Availability

API access is available by application. To request API access, contact team@raccoonai.tech with your use case and requirements.

11.2 API Terms

Approved API users must:

Keep API credentials confidential
Accept responsibility for all activity under their credentials
Comply with rate limits and usage restrictions
Not redistribute API access to unauthorized parties
Comply with all provisions of these Terms

11.3 API Changes

We may modify, deprecate, or discontinue API features with reasonable notice. We are not liable for disruptions caused by API changes.

12. Intellectual Property

12.1 Our Property

The Services, including all software, algorithms, models, interfaces, documentation, and branding, are owned by Raccoon AI or our licensors. These Terms do not grant you any rights to our intellectual property except the limited license to use the Services.

12.2 Trademarks

"Raccoon AI," our logo, and related marks are our trademarks. You may not use our marks without written permission, except as necessary to refer to our Services.

12.3 Third-Party Components

The Services may include third-party software and open-source components subject to separate license terms.

13. Copyright and DMCA

13.1 Respect for Intellectual Property

We respect intellectual property rights and expect users to do the same. We may terminate accounts of repeat infringers.

13.2 Reporting Infringement

If you believe content on our Services infringes your copyright, send a notice to team@raccoonai.tech containing:

Your physical or electronic signature
Identification of the copyrighted work
Identification of the allegedly infringing material and its location
Your contact information (address, phone, email)
Statement of good faith belief that the use is not authorized
Statement under penalty of perjury that the information is accurate and you are authorized to act
For Indian law: Additional information as required under the Information Technology Act, 2000

13.3 Counter-Notice

If you believe your content was wrongly removed, you may submit a counter-notice with:

Your signature
Identification of removed material and its prior location
Statement under penalty of perjury that removal was mistaken
Consent to jurisdiction and acceptance of service of process
Your contact information

13.4 Response Time

We will acknowledge infringement notices within 48 hours and take appropriate action within 14 business days.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES INCLUDING:

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT AND ACCURACY
UNINTERRUPTED OR ERROR-FREE OPERATION
SECURITY OR FREEDOM FROM VIRUSES
SUITABILITY OF OUTPUT FOR YOUR PURPOSES

WE DO NOT WARRANT THAT:

THE SERVICES WILL MEET YOUR REQUIREMENTS
OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE
ERRORS WILL BE CORRECTED
THIRD-PARTY CONNECTORS WILL FUNCTION PROPERLY

AI SYSTEMS ARE INHERENTLY PROBABILISTIC. OUTPUT MAY CONTAIN ERRORS, INACCURACIES, OR UNEXPECTED CONTENT. YOU USE OUTPUT AT YOUR OWN RISK.

DEPLOYED APPLICATIONS ARE YOUR RESPONSIBILITY. WE DO NOT ENDORSE, VERIFY, OR ASSUME LIABILITY FOR APPLICATION CONTENT OR FUNCTIONALITY.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

15.1 Exclusion of Damages

NEITHER RACCOON AI NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS SHALL BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, goodwill, or business opportunities
Cost of substitute services
Damages arising from Output or automated actions
Damages from unauthorized access or data breaches
Damages arising from Deployed Applications or third-party services

EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Liability Cap

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:

Fees paid by you in the 3 months preceding the claim, OR
₹5,000 (Five Thousand Indian Rupees)

15.3 Exceptions

These limitations do not exclude liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Liability that cannot be limited under applicable law

15.4 Basis of Bargain

These limitations reflect the allocation of risk between parties and are essential to the bargain. The Services would not be provided without these limitations.

16. Indemnification

If you use the Services in a business or organizational capacity, you agree to indemnify, defend, and hold harmless Raccoon AI, its affiliates, officers, employees, and agents from claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

Your use of the Services
Your Content (Input and Output)
Your Deployed Applications
Your violation of these Terms
Your violation of third-party rights
Actions taken by our agent at your instruction
Disputes between you and your application users

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

17.2 Informal Resolution

Before initiating formal proceedings, you agree to attempt informal resolution by contacting us at team@raccoonai.tech. We will attempt to resolve disputes through good-faith negotiation for at least 45 days.

17.3 Binding Arbitration

If informal resolution fails, any dispute arising from these Terms or the Services shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India):

Arbitrator: One arbitrator mutually agreed upon, or appointed pursuant to the Act
Seat: Bengaluru, Karnataka, India
Language: English
Rules: Arbitration and Conciliation Act, 1996
Award: Final and binding on both parties

17.4 Exceptions to Arbitration

The following are not subject to arbitration:

Claims within small claims court jurisdiction
Injunctive relief for intellectual property infringement
Claims that must be heard by data protection authorities under applicable law

17.5 Class Action Waiver

YOU AND RACCOON AI AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, REPRESENTATIVE ACTIONS, OR COLLECTIVE PROCEEDINGS.

If this waiver is found unenforceable, the entire arbitration provision shall be void, and disputes will be resolved in court.

17.6 Users in the European Economic Area and United Kingdom

If you are a consumer in the EEA or UK, mandatory consumer protection laws of your country of residence apply. You may bring claims in the courts of your country of residence, and local consumer protection rights cannot be waived by these Terms.

18. Term and Termination

18.1 Term

These Terms remain in effect while you use the Services.

18.2 Termination by You

You may stop using the Services and delete your account at any time through account settings or mailing us at team@raccoonai.tech.

18.3 Termination by Us

We may suspend or terminate your access:

For violation of these Terms or our policies
If your use poses security, legal, or operational risks
As required by law or court order
For accounts inactive for over 1 year (free accounts)
For non-payment (paid accounts)

We will provide notice when reasonably possible, but may terminate immediately for severe violations.

18.4 Effect of Termination

Upon termination:

Your right to use the Services ends immediately
We may delete your data after a reasonable period (typically 30 days)
Deployed Applications may be taken offline
Provisions that should survive (ownership, indemnification, limitation of liability, dispute resolution) continue in effect

19. Compliance and Export Controls

You must comply with all applicable laws, including:

Information Technology Act, 2000 (India) and related regulations
Export control and trade sanctions laws
Data protection and privacy laws
Consumer protection laws

You may not use the Services in countries subject to comprehensive trade sanctions without proper authorization.

20. Changes to Terms

We may modify these Terms from time to time. When we make material changes:

We will update the Last Update date
We will notify you by email or through the Services

Your continued use after the last updated date constitutes acceptance of the revised Terms.

21. General Provisions

Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary, and remaining provisions continue in effect.

No Waiver: Failure to enforce any right does not waive our right to enforce it later.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms to affiliates or in connection with business transactions.

Entire Agreement: These Terms, our Privacy Policy, and any additional terms for specific features constitute the entire agreement between you and Raccoon AI.

Force Majeure: We are not liable for failures due to circumstances beyond our reasonable control (natural disasters, war, pandemic, government actions, infrastructure failures).

Language: These Terms are in English. In case of conflict with translations, the English version prevails.

Headings: Section headings are for convenience and do not affect interpretation.

Third-Party Beneficiaries: These Terms do not create rights for third parties except as expressly stated.

22. Contact Us

For questions about these Terms:

Email: team@raccoonai.tech

Address: Flying Raccoon Private Limited 1st Floor, Urban Vault 468, Parangi Palaya Sector 2, HSR Layout Bengaluru - 560102, Karnataka, India

Last Updated: December 7, 2025

Previous Versions: Available upon request at team@raccoonai.tech